We Read Every Review. Here’s What We’re Doing About It.
Over the past few months, several outlets reviewed the Memoket Gem. We read every one of them. The positive coverage was gratifying. More useful were the criticisms, because some of them were right, and we want to tell you what we're doing about it.
We're linking to the reviews below. If you haven't read them, you should. We'd rather you see the full picture than a curated highlight reel.
"What does the subscription cost after year one?"
This came up in almost every review, and it was a fair concern. When Memoket Gem launched, year-two pricing wasn't published. Reviewers called it the main open question for long-term value, and they were right to flag it.
It's answered now. Our full membership tiers are published on our website. Here's the short version:
| Plan | Transcription | Price | What's included |
|---|---|---|---|
| Free | Not included | Free, always | Recording, audio import, audio export, privacy controls |
| Starter | 300 min/month | Included with Gem | Transcripts, summaries, MemoChat, KITE memory, integrations (Slack, Notion, Gmail, calendar) |
| Pro | 1,500 min/month | $99.96/year | Everything in Starter, plus advanced AI models, 1,000+ templates, proactive insights, early access |
| Unlimited | Unlimited (up to 24 hrs/day) | $239.88/year | Everything in Pro, plus all AI models |
If you use the Gem for a typical professional week, 300 minutes a month covers roughly three to four hours of recorded meetings. That's Starter. Most heavy users, people in back-to-back meetings, journalists, researchers, will want Pro or Unlimited. The Gem's purchase price includes one full year of Starter, so there's no surprise bill at the end of year one.
"Transcription gets worse in large rooms."
"Transcription was noticeably less clear in a full room when the device was some distance away."
This is accurate. Memoket Gem's microphones are designed to capture the person wearing it and the people nearby. In a large conference room where Gem is on your wrist and the speaker is across the table, you will see a drop in transcription quality compared to a one-on-one conversation or a small meeting.
We've addressed part of this in App V1.3.3 with Noise Reduction, which processes recordings to reduce background interference and make voices easier to follow. It doesn't extend the capture range, but it meaningfully improves playback clarity on recordings made in noisy environments.
The more complete answer is hardware. We are already working on the second generation of Gem, which will have significantly improved microphones. Better capture range and clarity in challenging acoustic environments is one of the primary design goals for Gem 2.
We're not ready to share a timeline yet, but this is a core part of what we're building.
"I wish it used USB-C."
"It charges via a proprietary cable. I wish it was USB-C."
Fair. Proprietary charging is a real inconvenience, and we knew it when we shipped the first generation. The decision came down to the physical constraints of an 0.4oz/11g wrist device, but that explanation doesn't make it any less annoying to travel with a dedicated cable.
We're fixing it. We are working on a pogo pin charger that connects to any standard USB-C cable. You'll still use a small magnetic connector on the Gem side, but the other end will be the USB-C cable already in your bag. No proprietary wall adapter, no hunting for a specific cable. We'll share more details when it's ready to ship.
"The SOC 2 audit is still in progress."
GadgetReview flagged this, and it was accurate at the time of their review. We were mid-audit.
Our SOC 2 Type II certification is completing in the first week of November. We'll publish the report and update this post when it's done. If you're evaluating the Gem for professional or enterprise use and want to talk through security specifics before then, reach out directly at hello@memoket.ai.
"Recording conversations feels invasive."
Techlicious raised this directly, and we think it deserves a real answer rather than a dismissal.
Gem is a recording device. That is not a subtle fact about it. We built the red LED specifically because we believe the people around you should be able to see when a recording is happening. One press to start, visible light while it's active, one press to stop. There is no passive recording mode, no always-on capture, no background listening without an explicit action on your part.
Recording laws vary significantly by jurisdiction. In some US states and in countries like Germany, recording a conversation requires the consent of all parties present. We're not in a position to give legal advice, and we don't think it's our place to tell you that your local laws don't apply to you. If you're using Gem in a professional or regulated environment, check the rules that apply to you.
What we can say: Gem is designed to be used openly, not covertly. The red LED is there for a reason. Most of our users tell the people they're meeting with that they're recording. That's the intended use.
The cross-conversation memory is real, and it compounds
A few reviewers noted, fairly, that Memoket Gem was an unproven product at launch and that nobody could verify whether the AI memory layer actually held up over time. That was true. It was a new product.
We now have users who have been recording with Gem for months. The cross-conversation memory is working as described. People are querying across dozens of meetings, getting sourced answers that link back to specific conversations, and using MemoChat to prepare for calls in ways that would take significant manual effort without it. We're collecting these stories and will share them.
If you're a current user and Gem is making a real difference in your work, we'd genuinely like to hear from you. Write to us at hello@memoket.ai or share your experience in our community.
See what's changed
Membership pricing is public, Noise Reduction is live in V1.3.3, USB-C charging is coming, and SOC 2 Type II lands in November. The Gem is shipping now.
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