Shipping policy

Last updated: September 30, 2026

Order Processing and Dispatch

Memoket Gem and accessory orders are dispatched within 3 business days after your order is placed. Accessories ordered together with a Memoket Gem ship together with your Gem. When your order is dispatched, you will receive a shipping confirmation email with a tracking number.

Dispatch means your order has been sent to the carrier. It does not mean your order will arrive within 3 business days. Estimated delivery times after dispatch are listed below.

Where We Ship

Our current shipping coverage includes eligible addresses in the United States, United Kingdom, Canada, European Union, Australia, New Zealand, Japan, Singapore, Hong Kong SAR, China, and Chile. Coverage varies by region and by the products in your order. Checkout confirms whether we can deliver to your address.

In Japan, our current standard shipping coverage includes 45 prefectures. Hokkaido and Okinawa are currently outside this coverage. Please contact hello@memoket.ai if checkout does not offer shipping to your address.

Shipping Costs

Standard shipping is currently free for eligible Memoket Gem orders, accessory-only orders, and orders combining a Gem with accessories within our supported shipping coverage. Free shipping is not limited to early-bird orders. The final shipping amount for your products and delivery address is displayed at checkout before you pay.

Estimated Delivery Times After Dispatch

  • United States and Canada: 5–6 business days
  • United Kingdom and Europe: 6–8 business days
  • Other supported markets, including Japan: 8–10 business days

Delivery times are estimates measured in business days (Monday–Friday, excluding public holidays) and start from the day your order is dispatched, not the day it is placed.

Customs, Duties and Taxes

Prices shown at checkout include the product price and shipping. Any applicable customs duties, import taxes, or brokerage fees charged by the destination country are the responsibility of the customer, unless otherwise indicated at checkout.

Order Changes and Address Updates

To request an order change, cancellation, or shipping-address update, email hello@memoket.ai before dispatch. We respond within 24 hours. Please wait for our confirmation; an order that has already been dispatched must be handled under our Return and Refund Policy.

Historical Early-Bird and Pre-Order Orders

Previously confirmed early-bird and pre-order shipping benefits remain applicable according to the original offer and your order confirmation. The August 2026 pre-order shipping timeline is no longer the shipping schedule for current purchases.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the estimated window, contact hello@memoket.ai. We will investigate with the carrier and make it right, including replacement or refund where appropriate. See our Return and Refund Policy for details.

Digital Memberships

Standalone Pro and Unlimited memberships are digital services. No physical item is shipped for these purchases. Activation, expiry, cancellation, and refunds are described in our Purchase Options Cancellation Policy and Return and Refund Policy.

Contact

Memoket Inc.
5830 E 2nd St, Ste 7000, Casper, WY 82609, United States
Email: hello@memoket.ai