Memoket Gem User Guide

1.1 Check What's in the Box

Link Gem to your account to receive the Starter Plan with 300 transcription minutes per month at no additional subscription cost. Pro and Unlimited are optional paid upgrades.

Wristband Edition

• 
  Memoket Gem
• 
  Wristband
• 
  Charging Dock with Built-in USB-C Cable
• 
  Quick Start Guide

Apple Watch Co-Wear Band Edition

• 
  Memoket Gem
• 
  Apple Watch Co-Wear Band
• 
  S connector set in the accessory pack
• 
  Charging Dock with Built-in USB-C Cable
• 
  Quick Start Guide

The Apple Watch Co-Wear Band has L connectors preinstalled. The S connector set is in the accessory pack. A USB-C power adapter is not included.

For a 42 mm Apple Watch, check the watch generation in the connector guide before choosing S or L.

This excerpt shows the setup side of the printed card. Use the instructions and safety information on this page for the full guide.

1.2 Download the Memoket App

Search for Memoket in the App Store or Google Play. Install and open the app.

1.3 Create an Account or Sign In

Choose Apple, Google, or email to continue. If you choose email, tap Sign up to create an account, or Sign in if you already have one.

English app screens are shown for reference. Labels may vary by app version. Open an image to see it larger.

Email sign-up: see both steps

The email address and verification code in the image are examples. Use your own email address and the code you receive.

1.4 Power On and Pair Your Gem

Enable Bluetooth and allow the app Bluetooth access if prompted. Keep Gem nearby, hold the Record button for 3 seconds until the blue light flashes, and follow pairing instructions in the app. If needed, tap + / Add Device. Confirm that the app shows Connected before recording.

Before continuing, check that the app shows Connected.

1.5 Wear Gem Correctly

Follow the instructions for your band in Section 2.4.

Match these illustrations to your band. For connector sizing and other accessories, see the full wearing guide below.

1.6 Make Your First Recording

Press and hold the Record button for 1 second. You will feel one vibration when recording starts.

Press the Record button once to stop. Two short vibrations and the red light turning off confirm that recording has stopped. Keep Gem near your phone and open the app to transfer your recording.

For your first test, record a short work memo of about 1 minute in a quiet place. Keep the microphones uncovered and speak naturally. Get consent before recording other people and follow local recording laws.

Start Recording

1. Press and hold the Record button for 1 second:
2. One short vibration
3. Solid red indicator light
4. Recording starts

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Note:

1. Gem cannot record until it is paired.
2. Avoid recording during Boost Mode (Wi-Fi Fast Transfer), as recording quality may be affected.

Stop Recording

1. Press the Record button once:
2. Two short vibrations
3. Recording stops

1.7 Transfer Your Recording and Get Your AI Summary

After Gem transfers the recording to your phone, the audio is uploaded for transcription and AI summary generation. Keep your phone connected to the internet. Find the recording on Home by its time and duration.

Processing time may vary depending on recording length, network conditions, and service availability.

Auto-generate is enabled by default for new accounts. If it is off, open the recording and tap Generate. For future recordings, enable Profile > Preferences > Auto-generate.

English app screens are shown for reference. Labels may vary by app version. Open an image to see it larger.

1.8 Play Back and Review Your Results

Open the recording and tap Play to check the audio. Review Summary for key points, decisions, and action items. Verify at least one important detail against the original audio or Transcript. You can also explore Brief or One Pager, or tap Share.

English app screens are shown for reference. Labels may vary by app version. Open an image to see it larger.

2.1 Parts and Controls

1. 1 Microphone 1
2. 2 Record Button
3. 3 Charging Port
4. 4 Microphone 2
5. 5 Indicator Light

2.2 Understand the Indicator Light

A flashing blue light alone does not confirm a connection. Check the status in the Memoket app. Charging signals apply only while Gem is on the Charging Dock; breathing means the light slowly brightens and dims.

2.3 Vibration Feedback

2.4 Wear and Install Gem

2.4.1 Apple Watch Co-Wear Band

• Fits Wrist Sizes: 5.5"–8.7" / 140–220 mm
• Length: 10.2 in / 258 mm
• Material: Woven nylon, soft-touch TPU, stainless steel
• Closure: Hook-and-loop
• Compatible Apple Watch Case Sizes: 38 / 40 / 41 / 42 / 44 / 45 / 46 / 49 mm
• Thickness on Wrist: With the Gem attached, the area where the Gem sits on your wrist is approximately 13–15 mm thick. Actual thickness may vary slightly because the band wraps differently around each wrist.

Slide Memoket Gem into the slot on the Apple Watch Co-Wear Band. Make sure the Gem front faces inward, the back with the charging port faces outward, the logo side faces your wrist, and the buttons align with the band.

Adjusting the Watch Connector

L connectors are preinstalled; S connectors are in the accessory pack. Use S for 38 / 40 / 41 mm and L for 44 / 45 / 46 / 49 mm. For 42 mm cases, use S for Series 10–12 and L for Original / Series 1–3. Check the watch model and case size before fitting; never force a connector.

1. Press and hold the spring bar to disengage the lug pins.
2. Slide the connector lug down and out of the current slot.
3. Align with the target slot and press the lug down until it clicks and locks into place.

2.4.2 As a Wristband

• Fits Wrist Sizes: 5.9"–8.7" / 150–220 mm
• Length: 10.6 in / 270 mm
• Material: Woven nylon, soft-touch TPU, stainless steel
• Closure: Hook-and-loop
• Thickness on Wrist: With the Gem attached, the area where the Gem sits on your wrist is approximately 12 mm thick.

Slide Memoket Gem into the slot on the wristband. Make sure the Gem front faces inward, the back with the charging port faces outward, the logo side faces your wrist, and the buttons align with the band.

2.4.3 As a Clip

• Size: 1.7 × 1.1 × 0.8 in (42 × 27 × 20 mm)
• Material: Reinforced PC

Insert Gem from the shallow side of the clip and press until securely seated. Attach the clip to clothing, a pocket, or a bag strap. Grip one end of Gem and gently pull it out before charging or changing accessories.

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Note: The Clip is not included in the standard package and is available separately.

2.4.4 As a Lanyard

• Length: 31.5 in / 80 cm total; 15.7 in / 40 cm folded
• Material: Braided nylon and soft-touch PC

Insert Gem with its front facing up and align the Record button with the holder button. Slide the cord adjusters up to lengthen the loop or down to shorten it. Push Gem upward to remove it.

💡

Note: The lanyard is not included in the standard package and is available separately.

2.5 Charge Your Gem

Place the Gem into the charging cradle and align the contacts. Connect the cable to a power source. The indicator light breathes blue while charging and turns solid blue when full.

• Cable: Built-in USB-C cable
• Cable Length: 23.6 in / 60 cm
• Charging Time: About 2.5 hrs
• Cable Material: Braided nylon

2.6 Power Controls

• Power on Hold the Record button for 3 seconds. The indicator light will flash blue while the Gem pairs and connects.
• Power off In the Memoket app, open My device, select Gem, and tap Shut down device. One long vibration confirms the Gem has powered off.
• Force restart If Gem is unresponsive, hold the Record button for 12 seconds or more. Two long vibrations confirm the restart.

Do not turn off or force-restart Gem during a firmware update.

2.7 Connections and Offline Recording

Open the device icon at the upper-left of Home and select My device to check connection status and battery level. A flashing blue light alone does not confirm connection. For your first recording, keep microphone gain set to Default.

2.8 Additional Device Settings

Open the device icon at the upper-left of Home and select My device to check connection status and battery level. A flashing blue light alone does not confirm connection. For your first recording, keep microphone gain set to Default.

Disconnect device temporarily disconnects Gem while keeping it linked to your account.

Erase & remove device removes Gem from your account and can permanently delete recordings stored on the device. Transfer important recordings and complete uploads and cloud syncing before using it.

If a recording is missing, do not use Reset or Erase & remove device. Contact support before resetting Gem. Being able to see or play a recording in the app does not necessarily mean cloud syncing is complete.

3.1 Common Issues

If a part is damaged or Gem causes discomfort, stop using it and contact support directly.

Recording not showing in the app? Confirm recording has stopped, then open the app with Bluetooth on and Gem nearby. Wait for transfer to finish. If the recording is listed but has no transcript or summary, check upload and AI processing separately. If no transfer progress appears, restart the app and reconnect Gem. Do not use Reset or Erase & remove device to find missing recordings.

3.2 Contact Support

Optional checks, if they apply to your issue:

1. Check the Bluetooth connection.
2. Restart your Gem, unless a firmware update is in progress.
3. Update the Memoket app.

For any customer questions or support requests, contact cs@memoket.ai.

Designed by Memoket Inc.
Manufactured in China.
Manufacturer: Suisheng Technology (Shenzhen) Co., Ltd.
Unit 914H, 9th Floor, 31 Bagua Rd, Futian District, Shenzhen, Guangdong Province, China

In Profile > Help and support, contact support, open troubleshooting guidance, or send a bug report or feedback. Include logs if needed.

Tell us what happened and what you have already tried. If useful, include your phone, app and firmware versions and a screenshot of the issue.

English app screens are shown for reference. Labels may vary by app version. Open an image to see it larger.

3.3 Find Your Serial Number

Device identifiers are hidden in these examples. Use the serial number shown on your own Gem, packaging or app when support needs it.

4.1 Product Specifications

4.2 Safety Information

Read and follow all safety instructions before using Memoket Gem.

4.2.1 Battery & Charging Safety

• Do not pierce, crush, disassemble, or modify the device.
• Do not replace the battery yourself.
• Use only the included charging cable, or a certified replacement.
• Do not charge in environments below 0°C / 32°F or above 40°C / 104°F.
• Do not expose Gem to temperatures above 45°C / 113°F.
• Do not leave Gem in direct sunlight inside a vehicle or near heat sources for extended periods.
• Discontinue use immediately if battery swelling, leakage, unusual odor, overheating, or physical damage is detected.
• Dispose of Gem and battery in accordance with local regulations. Do not discard in general household waste.

4.2.2 Operating & Storage Conditions

• Operating temperature: 0°C to 40°C / 32°F to 104°F.
• Storage temperature: −20°C to 45°C / −4°F to 113°F.
• Do not use in excessively humid, dusty, or high-temperature environments.

4.2.3 Water Resistance

Memoket Gem is designed for everyday use. Avoid water exposure, including rain, showering, and swimming.

4.2.4 Wear & Skin Sensitivity

Memoket is designed for comfortable everyday wear. However, a small number of people may experience skin sensitivity or irritation due to individual allergies, extended wear, sweat, soap, lotion, sunscreen, friction, pressure, or environmental factors.

If you notice any discomfort where the band touches your skin, including redness, itching, swelling, rash, burning, numbness, tingling, soreness, or blistering, stop wearing it immediately and allow your skin to recover.

Do not wear the band or strap on irritated or broken skin. Before wearing it again, make sure both the band or strap and your skin are clean and dry. If discomfort persists or worsens, consult a dermatologist or healthcare professional.

If wearing Gem on your wrist is uncomfortable, try an alternative wearing option such as the pin clip or lanyard.

4.2.5 Medical Device Interference

Memoket Gem emits wireless signals that may interfere with active implanted medical devices such as pacemakers, or other medical devices such as hearing aids.

If using such devices, maintain a minimum separation of 15 cm / 6 inches between Memoket Gem and the medical device. Consult a physician or the medical device manufacturer before use.

Memoket Gem is not a medical device and is not intended to diagnose, treat, monitor, or prevent any medical condition.

4.2.6 Child Safety

Keep Memoket Gem and its accessories out of reach of children under 3 years of age. Small accessories such as the clip present a choking or ingestion hazard.

4.3 Recording & Privacy Notice

4.3.1 Recording Consent

Before recording with Memoket Gem, make sure you comply with applicable local laws.

In certain countries, regions, states, or provinces, recording may require the knowledge or consent of all parties involved. You are solely responsible for obtaining all necessary consents prior to recording and for notifying participants where required by law.

Do not use this device in locations where recording is prohibited, such as courts, government facilities, or other restricted areas.

Memoket is not responsible for any unlawful use of this device.

4.3.2 Audio Data & Privacy

Recordings may contain personally identifiable or sensitive information. Handle, share, and manage recordings with appropriate care.

When cloud features are enabled, data is transmitted and processed in accordance with the Memoket Privacy Policy. Review the Privacy Policy at memoket.ai before use.

4.4 RF Exposure Information

This device has been evaluated for RF exposure compliance and meets FCC RF exposure limits established for an uncontrolled environment.

Use this device in accordance with the mounting methods described in this manual to maintain RF exposure compliance.

4.5 Regulatory Compliance

4.5.1 ISED

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference;
2. This device must accept any interference, including interference that may cause undesired operation of the device.

IC: 35783-M01

4.5.2 CE / RoHS — EU & United Kingdom

This product complies with applicable EU directives.

This product complies with RoHS requirements and does not contain restricted hazardous substances above permitted limits.

Do not dispose of Memoket Gem or its battery as general household waste. This product contains a rechargeable lithium battery.

Dispose of the device and battery in accordance with local environmental regulations. Contact your local waste management authority or electronics recycling facility for correct disposal methods.

4.6 EU and UK Representative Information

For any customer questions or support requests, contact cs@memoket.ai.

4.7 Additional Battery Warnings

This product contains a built-in lithium-ion/lithium-polymer battery. Do not disassemble, crush, impact, puncture, or short-circuit the battery, nor expose the product to fire, water, high temperatures, open flames, or direct sunlight. Doing so may cause battery leakage, overheating, fire, or explosion.

Use a charger, charging cable, or charging base that meets the product's specifications. Keep the device away from flammable materials and ensure proper ventilation during charging. If the product exhibits abnormal heat, unusual odors, deformation, discoloration, leakage, or smoking, stop using it immediately and disconnect the power source.

The battery cannot be disassembled or replaced by the user. If repair or battery replacement is required, contact the manufacturer, dealer, or authorized service provider. Attempting to replace the battery yourself may result in damage, overheating, fire, or explosion.

If battery leakage comes into contact with skin or eyes, immediately rinse thoroughly with plenty of water and seek medical attention promptly.

Note: Do not charge in a damp environment. Ensure the Gem, charging contacts, and charging accessories are dry and clean before charging.

Connect AI & Productivity Tools

Memoket can transform recordings into transcripts and AI summaries.

Connect with tools you already use, including:

• ChatGPT
• Claude
• Notion
• Slack

Your memories can become part of your existing workflow — ready to search, reference, share, and use with AI.

How Memoket Works

Capture → Transcribe → Summarize → Remember → Act

Memoket captures important conversations, transforms them into transcripts and AI summaries, and helps you revisit and use your memories whenever you need them.

File Transfer

Open the Memoket app, turn on Bluetooth, and keep Gem near your phone. Once connected, recordings transfer automatically. Keep Gem nearby until transfer finishes. After pairing, Gem can record offline and transfer recordings when reconnected.

For longer recordings, use Boost Mode (Wi-Fi Fast Transfer). It must be enabled manually during transfer.

More Recording Options

Link Gem to your account to receive the Starter Plan with 300 transcription minutes per month at no additional subscription cost. Pro and Unlimited are optional paid upgrades.

When Gem is connected via Bluetooth, you can also control device recording in the app. To use your phone microphone instead, tap + > Phone recording.

English app screens are shown for reference. Labels may vary by app version. Open an image to see it larger.

FCC Statement

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy.

If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC and ISED RF warning statement: The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure conditions without restriction.

ISED STATEMENT:

This device complies with Innovation, Science and Economic Development Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

FCC ID: 2BWQX-M01