Last updated: October 1, 2026
Hardware Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@memoket.ai.
If your return is accepted, we’ll provide you with the return address and instructions on how and where to send your package. Please follow the return instructions provided by our team before shipping your item back. For voluntary 30-day returns, items sent back without first requesting and receiving return authorization will not be accepted. This authorization process does not restrict statutory withdrawal or other rights that cannot be excluded by law.
You can always contact us for any return question at hello@memoket.ai.
Return Shipping Costs
For a return that is not caused by a product defect, damage, or an incorrect item, you are responsible for the return shipping costs. If the item is defective, damaged, or incorrect, Memoket is responsible for the return shipping costs. Contact us before sending the item back so we can confirm the return instructions and shipping arrangements.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Gift cards cannot be returned, except where required by applicable law. Early-bird pre-orders (including the US$5 reservation deposit) are not final-sale items — they are fully covered by this 30-day return policy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Early-bird deposits
The US$5 early-bird reservation deposit is fully refundable at any time before your remaining balance is charged. To request a deposit refund, simply email hello@memoket.ai — no questions asked.
European Union Statutory Right of Withdrawal
For eligible consumer purchases delivered into the European Union, you may withdraw within 14 calendar days after delivery without giving a reason. Notify hello@memoket.ai before that deadline; prior approval is not required to exercise this right. Send the goods back within 14 calendar days after notifying us.
This right is separate from our voluntary 30-day return policy. You may inspect goods to establish their nature, characteristics and functioning. The unused, tags and original-packaging conditions above do not exclude such inspection. You may be liable for diminished value caused by handling beyond what is necessary, as permitted by law.
We reimburse payments, including standard delivery charges, without undue delay and within 14 calendar days after receiving your withdrawal notice. Unless we offer collection, we may withhold reimbursement until the goods or evidence of return shipment arrive, whichever is earlier. Extra charges for delivery above our least expensive standard option need not be reimbursed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For an approved return under our voluntary 30-day policy, you’ll be refunded on your original payment method within 10 business days. Statutory refund deadlines, including the EU withdrawal timeline above, take precedence where applicable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@memoket.ai.
Membership Cancellations and Refunds
The hardware return conditions above apply to physical products. They do not set the refund conditions for standalone digital memberships.
One-Time Website Membership Purchases
Standalone Pro and Unlimited memberships purchased through Memoket's Shopify-powered website checkout are one-time purchases for 1 month or 12 months of access, with no automatic renewal. The access period begins when the plan is successfully redeemed in the Memoket App using your purchase email address and order number.
Before redemption: If the purchased membership has not been redeemed in the App, you may cancel the purchase and receive a full refund.
After redemption: You may request a prorated refund for the remaining paid access period. We assess that period as of the time Memoket receives your first complete, verifiable refund request, including your purchase email address, order number, and request to cancel the purchased membership. Our review or processing time will not reduce the refundable period established at that time. Any prorated refund is based on the amount actually paid for that membership, after discounts, and the remaining share of the original paid access period. We review your purchase and redemption records. Unused transcription minutes alone do not determine the refundable amount.
To request a membership cancellation or refund, email cs@memoket.ai with your purchase email address and order number. We will confirm the outcome and any change to the refunded membership's access. Approved membership refunds are issued to the original payment method. We will confirm the refund processing timeline when your request is approved; your bank or payment provider may need additional processing time.
Submitting a refund request does not by itself suspend your purchased membership. It remains available during review under its existing terms and expiry. If your request is approved, the refunded paid membership ends as the refund is processed; we will confirm the termination arrangements with you. Additional use during review or processing does not reduce the refund amount established at the request cutoff. If your request is declined, submitting it does not change your existing membership. Other valid purchased or included benefits continue according to their own terms and eligibility.
Apple App Store and Google Play Purchases
For memberships purchased through Apple App Store or Google Play, cancellation and refunds follow the applicable platform's processes and terms. Cancelling a recurring subscription stops future renewal charges but does not automatically refund fees already paid.
Hardware Purchases and Included Membership Benefits
A hardware return and a separately purchased membership refund are separate requests. Membership benefits included with hardware, beta participation, Early Bird offers, or pre-order offers have no separate cash-refund value. If you bought a separate Pro or Unlimited membership as well as hardware, that membership is reviewed under the membership refund rules above.
Included membership benefits are handled according to the original offer terms and the records for that benefit. We will confirm any applicable expiry or device-eligibility conditions when handling your hardware return. Later policy changes will not be applied retroactively to withdraw previously promised or granted membership benefits. Returning hardware does not by itself cancel a separately purchased membership.
For activation, expiry, and cancellation details, see our Purchase Options Cancellation Policy and Memoket AI Membership & Subscription Terms. Nothing in this policy limits rights that cannot be excluded under applicable law.
